Soundness Guarantee

Nobody cares about a Guarantee until they need to use it, right?

So what is the Soundness Guarantee?

When we set out to build this tripod we knew we were taking the typical hunting tripod to a whole other level making it a truly versatile hunting tool. Understanding the dynamics of hunting and that hunters can have certain methods they are accustomed to, we wanted to give you some time to try out this new concept, especially the thought of packing your tripod with you daily. After all, if you don't have it - you wont use it.

In fact, we are so confident that you will recognize this unique tools ability to assist in every aspect of your daily hunting experience we came up with the notion that we needed to just get this tripod tool into your pack to try it out for a time while still selling it to you.

Coupled with designing the tripod so that it can be rebuilt if need be, we can offer essentially the same functionality as a Recon unit but at a lower price point for those who are on a budget. So now that you have some options, below you will find the guarantees for these options.   

The manufacturing process takes a lot to come together. There are 155 individual parts in every Top Hand Tripod. They all have a specific and important purpose. We strive to mix quality and functionality into all our products, but we can not build caution or common sense into them.

The Top Hand Tripod is a tool. It is designed to be packed with you and used for some aspect of your hunt every day. We know that when our tripod is used properly for it's intended use, the parts in any component should not fail. We also understand that time, chance, and accidents happen. What is considered intended use is; proper use as it is advertised to be used. This use is limited to one single big game animal quarter at any one time. Although you may think it be capable; No Top Hand Tripod is intended to be used to lift or hold a whole big game animal or it's whole carcass completely off of the ground.

OWNERS GUARANTEE

Replacement: We will replace any of our original tripods at any time for a charge not to exceed $99 plus tax and we cover return shipping costs. This means no matter how long you've had your original Top Hand Tripod, even if you accidently run it over with your truck, or if you feel you've just plain worn it out you can replace it at a fraction of the original cost. If you need a replacement or for a repair; email us using the "Contact" page in the navigation bar. Please state that you would like us to replace the tripod and please also explain the reason or what happened. We will email you with directions to ship us the complete tripod unit, and will follow the same online instructions below.

Repairs: For a repair, it is the same return protocol as above. Once we receive and inspect the tripod, at our option, we will repair or replace the whole component (example; a complete leg, or complete head component, excludes the Rally Clip) Any repair cost will reflect the nature of the damage but will not exceed $99 plus tax. Many repairs can be done for under $50.  If we find fault in the manufacturing, there will be no cost involved.

Online Instructions We will notify you of any repair or replacement charges and once agreed upon we will then create a new order on the website where we will make appropriate adjustments with the repair or replacement costs. You will then be directed to complete the order and check out. Your reconditioned tripod or component will be shipped back to you. (we can also repair or replace any Top Hand Recon Unit)

Top Hand Tripods assumes no liability in the improper or otherwise unintended use of any of our products, nor any repair or replacement liability in asserted defects caused by; modification, unauthorized service, abuse, acts of nature, nor a lost or stolen tripod, nor asserted defects involving subjective personal likes or judgments. 

 

MONEY BACK GUARANTEE

 If you are unsatisfied and no longer want your Original Top Hand Tripod, within one year from the purchase date you may return the tripod to us and be refunded. You will need to ship it to us via carrier of your choice along with the original proof of purchase. Please email us for a return confirmation and the correct shipping address to send your return to. All transportation, insurance, and freight charges are your responsibility. For complete, functional tripod units we will refund you the purchase amount. If any components are damaged or missing this guarantee does not apply. All Original Tripods are non refundable after one year from the purchase date. All Recon Tripods are non refundable after 90 days from the purchase date. This Money Back Guarantee does not apply on International orders, nor with asserted defects caused by improper or otherwise unintended use of any of our products, nor any asserted defects caused by modification, unauthorized service, abuse or acts of nature.

30 Day Returns

Any new, unused Top Hand product in it's original packaging can be returned for a full refund within 30 days of purchase date. Proof of purchase required, shipping not included. Excludes Custom tripods. Also see the refund policy at the bottom of this page

  Species Clause;

Top Hand Tripods does not recommend using an Original or Recon Tripod on domestic animals nor any wild game larger than typical size North American Big Game. We can build a tripod to accommodate more height that may be required for some larger big game species. Visit the Custom tripod page.

Top Hand Tripods reserves the right to amend or change the above guarantees without notice and reserves the right to refuse service to anyone.